Search

This is an essential card (four stars) meaning your intranet will rapidly deteriorate if the team can’t handle the task.

Without a good search end-user experience the intranet will miss an essential navigation model.

Related cards

• Advanced search
• Best bets
• Contact–search engine provider
• Metadata
• Synonyms
• Gather data–search
• Analyse–search
• Decide–search
• Order design changes–search

Further reading

• byjesper.com: Fixing intranet search
• Prescient Digital Media; Alan Wasserman: Intranet search best practices
• Nielsen Norman Group; Page Laubheimer: 7 Ways to Improve Your Website’s or Intranet’s Built-In Search Engine
• Step Two; James Robertson: Search should work like magic
• Step Two; James Robertson: Deploying an effective search engine
• Step Two: Search articles